Opportunities
Joining the Hybrid Transit family may very well be the best career choice you’ll ever make. Recognized as one of the area’s fastest growing companies in both 2008 and 2009, we provide each employee a tested and proven launch pad for incredible success. The combined talent and skill of all Hybrid team members have allowed us to achieve incredible growth over the past years, and attracting, training, and retaining hard working and motivated people will always be our #1 priority. Check out our current opportunities.
Operations Service Representative
Overview
The Operations Service Representative’s (OSR) primary role is to make outgoing phone calls to drivers and dispatchers and coordinate them with the information about shipments available and/or assigned to them. The role also requires ability to prospect new service providers while building relationships with existing providers through contact and database updates. This includes pickup and delivery information, loading time and location(s), driving directions and freight information. Serve as a liaison between the Client Service Representative (CSR) and the Carrier. The OSR position requires extensive phone and computer skills.
Responsibilities
- Establish new and enhance existing carrier relationships
- Negotiate carriage rates
- Work with providers to secure capacity that fit with service requirements
- Prepare and coordinate required documentation; process carrier dispatches from beginning to end
- Proactively manage exceptions and present solutions to appropriate parties
- Communicate information timely and accurately to both internal and external points of contact
- Comply with SOP and all regulatory requirements; maintain strong daily transactional flow
- Keep timely and accurate service provider records by updating account information
- Contribute to TEAM success by meeting/exceeding assigned goals
Qualifications
- High activity level
- Effective communication skills; exceptional phone skills
- Strong customer service skills; solid conflict resolution skills
- Attention to details and accuracy
- Ability to multi-task and reprioritize workload
- Team-oriented
- Strong decision making skills; ability to work independently
- Problem solving and analytical skills
- Computer skills: Keyboarding, MS Office, Internet, Maps, and proven ability to learn proprietary system(s)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Compensation
- Salary + Bonus, commensurate to experience and education.
- Full time, exempt position, eligible for group benefits including Health, Dental, Term Life Insurance, 401(k), and Paid Time Off (PTO) program
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Client Service Representative (CSR)
Overview
The Client Service Representative (CSR) is responsible for managing existing and soliciting add-on business from an assigned account base. In this role, the CSR plays an integral part in generating additional revenue opportunities for the company. This individual will also support the sales efforts provided by Hybrid Sales & Marketing. The ability to work independently with minimal supervision is critical to experiencing success in this role.
Responsibilities
- Oversee existing client relationships and corresponding shipping lanes/opportunities through daily client contact
- Developing an intimate understanding and anticipation of customer business flows
- Actively mine customer base and prospect new and existing business within assigned area
- Soliciting add-on business from assigned account base
- Handling incoming order processing and quote requests
- Account review and analysis
- Effectively plan to meet and exceed assigned company targets and customer goals
- Identify customer issues and provide resolution or escalation options
Qualifications
- Strong customer service skills focused on relationship development
- High activity level
- Must be motivated, self-directed, communicative and professional
- Exceptional phone skills
- Attention to details and accuracy
- Ability to multi-task
- Capacity to resolve conflict
- Team-oriented approach
- Strong decision making skills
- Problem solving and analytical skills
- College degree preferred, but not required
- Computer skills: Keyboarding, MS Office, Internet, Maps, and proven ability to learn proprietary system(s)
- Education: Minimum four (4) years college education, CSR experience, or combination thereof
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Compensation
- Salary + Bonus, commensurate to experience and education.
- Full time, exempt position, eligible for group benefits including Health, Dental, Term Life Insurance, 401(k), and Paid Time Off (PTO) program
Download PDF
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